Return policy
Last updated October 27, 2026
Digital downloads
ClientVault sells digital files only, including the $97 Ultimate Revenue Kit. There is nothing to ship back. After Stripe confirms payment, we email download links, usually within a minute.
When a sale is final
Once the download email is sent, the sale is final. The files cannot be returned, and we do not offer a refund because you changed your mind after receiving them.
When we will help
Email support@getclientvault.com if any of these happen:
- You were charged and the download email never arrived, including your spam folder.
- A link is broken or a file will not open.
- You were charged twice for the same kit.
We will resend the links. If we cannot deliver the files you paid for, we will refund that charge. A duplicate charge is refunded.
How to ask
Write to support@getclientvault.com within 14 days of the charge. Include the email you used at checkout. Mail is also fine: ClientVault, 5911 196th Street Southwest, Lynnwood, Washington 98036.
